Return & Exchange Policy
We want you to shop with confidence at VANDESAIL. Below is our return and exchange policy to ensure transparency and smooth after-sales service for our valued customers.
Return Eligibility
Returns are accepted within 30 days of delivery.
Items must be unused, undamaged, and in their original packaging.
All accessories and labels must be included.
Custom-made cables or OEM bulk orders are not eligible for return, unless defective.
How to Initiate a Return
Please follow these steps to submit a return request:
Contact us at service@vandesail.com within 30 days of receipt.
Include your order number, product photos, and a brief reason for return.
Wait for our confirmation and return instructions before shipping anything back.
Ship the item to the return address provided.
⚠️ Unauthorized returns will not be accepted.
Refunds & Replacements
Refunds will be issued within 5–7 business days after we receive and inspect the returned item.
If the product is found defective or wrong, we will offer a full refund or free replacement.
For returns due to personal reasons (e.g., ordering mistake), return shipping is the buyer's responsibility.
